Important Notice:

1. Fraud Alert: Click here to find out more
2. Effective from January 1, 2023, an additional withholding tax has been applied to gross proceeds from the sale of a Publicly Traded Partnership (“PTP”) and certain PTP distributions. Accordingly, new withholding tax arrangement has been adopted by EBSI. Please click here to find out more.
3. The Hong Kong Securities Clearing Company (“HKSCC”) will officially launch the trading calendar enhancement under Stock Connect. With the enhancement, trading under Stock Connect is allowed on all trading days where both Hong Kong and Mainland China markets are open and the Clearing and Settlement arrangement will be adjusted during the additional northbound trading days under Stock Connect (25 May, 20 Oct and 22 Dec 2023). If the trading day (“T day”) is the day before a public holiday (“H-1 day”), any net payable of the T day is required to be settled by 6:00pm on T day where net receivable is required to be settled at around 12:30 p.m. on T+1. For details, please refer to the HKEX official website.

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By clicking the submit button, you confirm that you have read and understood the EBSI Private data transfer notice. To view the notice, please click here.

Customer Settlement Counter

21/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Opening hours:
Monday to Friday 9:00am-4:00pm
Closed on Saturday, Sunday & Hong Kong public holidays

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on +852 3920 2980 immediately.

Complaint

complaintofficer@ebshk.com

At Everbright Securities International, we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.

Expected timeframes for processing clients’ complaints:
We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.

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19/F, Lee Garden Five,
18 Hysan Avenue,
Causeway Bay, Hong Kong

Tel: +852 3920 8020 (Hong Kong)
  +86 40011 95525 (Mainland)
Fax: +852 3920 8000
Email:  enquiry@ebshkprivate.com (for enquiry)

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