Contact us

Contact us

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Customer Settlement Counter

10/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong
Opening hours:
Monday to Friday 9:00am-4:00pm
Closed on Saturday, Sunday & Hong Kong public holidays

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on +852 3920 2980 immediately.

Complaint

complaintofficer@ebshk.com

At Everbright Securities International, we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.

Expected timeframes for processing clients’ complaints:
We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.